Project 1 – Establish SIAM Practice

IT Director, Telecommunications Industry Leader

Project 2 – Advisor to implementation of client ServiceNow toolset uplift program

Tim Crouch, Program Director Strategic Accounts

Project 3 – Deliver service management integration

Tim Crouch, Program Director Strategic Accounts


Christine’s knowledge of Service Management strategy and implementation enabled Optus to secure new business such as this program. Christine performed the role as the advisor to the customer as well as managing the supplier to the agreed milestones. Throughout the engagement, Christine’s subject matter expertise was valuable and provided a balance view from the business outcomes to the operational functionality delivering a successful implementation. Christine was a fundamental contributor to high client and supplier satisfaction, profitable delivery and growth. I look forward to working with Christine in the future.

Who We Work With


Delivery of multiple critical customer integrations for Strategic Accounts working across multiple IT departments and ITSM process management practices. Christine demonstrated skills spanning business analysis, process and data mapping, design and delivery, through to project management and reporting. Christine demonstrated a superior level of communication keeping all stakeholders informed whilst leading an agile approach to project delivery to align to the customers’. Optus would not have achieved positive results given the highly complicated technology ecosystems and matrix organisations involved without Christine’s guidance. I look forward to working with Christine in the future.