Optimus IQ demystifies system integration and management to a practical user-friendly framework to provide enterprises and service owners line of sight of their ITSM services.
Optimus IQ is a uniquely dynamic method of rapidly ‘modelling’ a Service Organisation – from the business tip to its technical core.
Optimus IQ enables companies to build structure around the lifecycle of IT services, from creation to management and upkeep.
The first step in Service Integration and Management (SIAM) is creating and documenting Service Definitions that enable the current state assessment of Service Priority, Complexity and Maturity.
With this baseline data you will identify or validate known delivery weaknesses and establish areas for service improvement.
A SIAM component assessment provides insights about your capability to deliver integrated and managed services, and recommendations for corrective actions.
The Optimus IQ current state analysis of Services and component selection assessment for SIAM is based on industry best practice, leading frameworks and is a culmination of over 30 years experience in delivering optimal performance that creates bottom line business benefits.
Additional Component Selection Assessments are recommended between 1-4 cycles per annum depending on organisational agility or change cadence.
Note: if Assessments are greater than 12 months old then this charge applies for ongoing hosting, maintenance and support of the data.