Modernising Government IT Service Management

Government services are frequently perceived by the public as slow and inefficient. To modernise, there is a clear opportunity to consolidate, upgrade and align IT with business services thereby reducing service bottlenecks for citizens and increasing service reliability while enabling timely access to critical data.

Optimus Australia helps governments achieve this by offering:

  • A service model that helps government enterprises align data, processes and services to improve on delivery to their clients

  • A comprehensive review of the IT ecosystem from a services perspective to drive improved service delivery and client satisfaction

  • An approach that cuts costs, but also helps governments deliver more robust and responsive services.