KPIs
February 21, 2018
KPIs – Just another acronym or the KEY TO RESULTS

Measuring the success of your ITSM transformation can be tricky. How do you know you’ve implemented your ITSM strategy correctly and have aligned your IT with your business? Well-designed Key Performance Indicators (KPIs) are the way to determine if you’ve met your ITSM goals. What are Key Performance[...]

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