Posts by: admin
February 21, 2018
Service Modelling: a digital footprint of your ITSM plan

Service integration and management (SIAM) has become the key to managing the lifecycle of all IT services under one umbrella. We are now seeing a rapid shift towards outsourced methodologies that are changing the many skills required in this new world of managing IT service delivery. Why is[...]

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February 21, 2018
KPIs – Just another acronym or the KEY TO RESULTS

Measuring the success of your ITSM transformation can be tricky. How do you know you’ve implemented your ITSM strategy correctly and have aligned your IT with your business? Well-designed Key Performance Indicators (KPIs) are the way to determine if you’ve met your ITSM goals. What are Key Performance[...]

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February 20, 2018
The Transformational Power of IT Service Management

In today’s increasing reliance on information technology to drive business agility, you can sometimes get lost in a proliferation of devices, services, and processes. Without a clear strategy and plan for managing your IT infrastructure, chaos can reign supreme. What is IT Service Management? At its root, IT[...]

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